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How to Handle Gym Maintenance Issues (Guide + Tips to Save)

How to Handle Gym Maintenance Issues (Guide + Tips to Save)

Posted by Tyler Spraul, Certified Strength and Conditioning SpecialistĀ® (CSCSĀ®) on September 20, 2024 ā€” Updated on September 20, 2024

To handle gym maintenance issues effectively, you need a proactive approach that ensures equipment is functional, the facility is clean, and safety standards are met.

How to Handle Gym Maintenance Issues

Proper gym maintenance not only protects your investment but also ensures that your members have a positive experience. Gym maintenance involves more than just fixing broken equipment. From keeping your facility spotless with gym cleaning best practices to ensuring that gym safety protocols are in place, proper management of gym maintenance issues is essential for keeping your gym running smoothly.

Here’s a table outlining common gym maintenance issues and their estimated costs:

Gym Maintenance IssueEstimated Cost
Treadmill belt replacement$200 – $500 per treadmill
Elliptical machine repair$150 – $300 per repair
Weight machine cable replacement$100 – $250 per cable
HVAC system maintenance$150 – $400 for routine maintenance
HVAC system repair$500 – $2,000 depending on the issue
Plumbing repairs (locker rooms)$100 – $400 for minor leaks or repairs
Flooring repairs (rubber mats)$500 – $2,500 depending on size
Lighting replacement (LED bulbs)$50 – $150 per light fixture
Deep cleaning service$300 – $1,000 for a one-time service
Cardio equipment motor repair$250 – $1,200 depending on the model
Carpet cleaning (per 1,000 sq. ft.)$200 – $400 per cleaning session
Electrical wiring repairs$150 – $500 for basic repairs
Locker repair or replacement$100 – $400 per locker
Shower repairs (tiling, plumbing)$200 – $1,000 depending on severity
Weight bench padding replacement$50 – $150 per bench
Fire extinguisher servicing$50 – $150 per extinguisher
Wall painting/repairs$500 – $2,000 depending on area
Window/glass repairs$200 – $1,000 depending on the size
Routine janitorial services$500 – $1,500 per month (depending on size)

These common commercial gym maintenance costs can vary based on location, the specific gym’s size, and the scope of the repair or maintenance task.

Having a successful gym requires learning how to manage a gym effectively, and the keeping your gym maintained and in good shape is an important part of your gym’s success. A well-maintained gym facility is crucial for providing exceptional customer service to your gym members and maintaining a positive work environment. Below, weā€™ll break down the essential steps to handle gym equipment maintenance issues and gym facility maintenance issues effectively and efficiently.

Fitness Income Ideas

Using Exercise.com is the best solution for gym management because it streamlines all aspects of your business, including gym staff time tracking, reporting, and more. Its integrated task management and reporting features allow you to log and monitor gym issues in real time, automate reminders for routine tasks, and keep a detailed history. This all-in-one platform helps you focus on delivering a better experience for your members by simplifying operations and ensuring that your facility is always running smoothly.

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Step #1 – Develop a Preventive Maintenance Plan

The best way to handle health club maintenance issues is to prevent them from happening in the first place. A preventive gym maintenance plan ensures that gym equipment is regularly inspected and serviced, reducing the likelihood of breakdowns and minimizing downtime.

  • Create a regular inspection schedule for all equipment, ensuring that machines are cleaned, lubricated, and checked for wear and tear.
  • Train staff to recognize early signs of equipment failure, such as strange noises or performance issues.
  • Track equipment usage to identify high-use items that may need more frequent attention.

Exercise.comā€™s gym staff management tools allow you to monitor gym staff time tracking and set up preventive maintenance schedules, ensuring that you stay ahead of any potential problems before they disrupt your gymā€™s operations.

Read More: Best Gym Time Tracking Software

Step #2 – Assign Maintenance Responsibilities

Assigning maintenance responsibilities to specific staff members ensures that everyone knows who is responsible for different tasks. Whether it’s cleaning, equipment inspections, or handling repairs, clear delegation prevents tasks from being overlooked.

  • Designate staff roles for handling daily maintenance tasks such as cleaning and disinfecting equipment.
  • Create a checklist for each shift that outlines specific maintenance duties, ensuring that nothing is missed.
  • Train staff to report issues promptly when they arise, ensuring that repairs are addressed quickly.

With Exercise.com, you can assign maintenance tasks to specific staff members and track task completion, making it easy to manage daily maintenance routines and ensure accountability.

Read More: Gym Equipment Maintenance Checklist

Step #3 – Create a System for Reporting Issues

When maintenance issues arise, having a streamlined system for reporting and addressing them is crucial. Staff and members need an easy way to report problems, and you need a reliable way to track and resolve those issues quickly.

  • Implement an online reporting system for staff and members to submit maintenance requests.
  • Prioritize issues based on urgency, ensuring that high-priority problems (e.g., safety hazards) are addressed first.
  • Keep a log of reported issues to track recurring problems and address underlying causes.

Exercise.com provides task management features that allow you to easily communicate with staff, ensuring that every issue is tracked and resolved promptly.

Step #4 – Schedule Regular Gym Deep Cleanings

In addition to daily cleaning, itā€™s essential to schedule regular deep cleanings for your gym. High-traffic areas, locker rooms, and equipment should be sanitized regularly to prevent the spread of germs and maintain a pleasant environment for members.

  • Schedule deep cleanings for high-touch areas like equipment handles, mats, and locker rooms.
  • Hire professional cleaning services for more thorough jobs like carpet cleaning or floor waxing.
  • Use eco-friendly cleaning products that are effective but safe for both your staff and members.

With Exercise.comā€™s task scheduling features, you can set up recurring cleaning tasks and ensure that deep cleanings are done on time, keeping your facility safe and clean.

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Step #5 – Handle Gym Equipment Repairs Quickly

When equipment breaks down, it can cause frustration for both staff and members. Addressing repairs promptly minimizes downtime and ensures that your gymā€™s operations remain efficient.

  • Have a list of trusted repair technicians on hand to call when equipment malfunctions.
  • Keep a stock of replacement parts for common issues, such as cables or padding, to speed up repairs.
  • Consider an equipment maintenance contract with manufacturers or third-party providers to ensure repairs are handled quickly.

Exercise.com allows you to easily communicate maintenance issues with gym staff, ensuring that all equipment repairs are handled efficiently and with minimal disruption to gym operations.

Read More:

Step #6 – Plan for Gym Facility Upgrades and Improvements

Proper gym maintenance isnā€™t just about fixing issues as they arise; itā€™s also about planning for future upgrades and improvements. Keeping your facility updated with new equipment and modern amenities ensures that your gym remains competitive and attractive to new members.

  • Budget for regular upgrades to equipment and facility features.
  • Stay up-to-date on industry trends to know when itā€™s time to invest in new technology or popular equipment.
  • Solicit feedback from members about what improvements they would like to see in your gym.

Exercise.com can help you track and plan for future upgrades by providing insights into equipment usage, member satisfaction, and gym performance metrics, allowing you to make data-driven decisions about facility improvements.

Handling gym maintenance issues requires a combination of preventive care, efficient reporting systems, and quick resolution of problems. Exercise.com is the best gym management software to help you manage all aspects of gym maintenance, from gym staff time tracking to task management and reporting. By using Exercise.com, you can ensure that your gym stays in top condition, providing a safe and enjoyable environment for your members.

Book a demo today to see how Exercise.com can help you streamline your gym maintenance and keep your facility running smoothly!

Kula Sports Performance
“The team at Exercise.com have been dedicated to our success from the beginning. Helping us manage rapid growth and providing solutions as we have scaled have been critical. The all-in-one platform combined with the business app, we have everything we need with Exercise.com.”
Brian Kula
Founder, Kula Sports Performance

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Types of Gym Maintenance Issues

Gym maintenance issues can range from routine upkeep to urgent repairs, and itā€™s essential to handle them efficiently to maintain a high-quality facility. Common types of maintenance issues in a gym include:

  • Equipment Repairs: Broken or malfunctioning treadmills, weight machines, or cardio equipment.
  • Plumbing Problems: Leaks, clogs, or issues in locker room showers, sinks, and restrooms.
  • HVAC System Maintenance: Keeping the gymā€™s air conditioning, heating, and ventilation systems working effectively.
  • Cleaning and Sanitizing: Routine cleaning of high-touch surfaces, locker rooms, and floors to ensure hygiene.
  • Lighting and Electrical Issues: Burnt-out light bulbs, faulty wiring, or power outages.
  • Flooring Wear and Tear: Damage to gym floors from heavy weights or constant foot traffic.

Staying on top of these issues prevents larger, costlier problems and ensures your gym remains a safe, welcoming environment for members.

Gym Maintenance Checklist

A gym maintenance checklist helps you stay organized and ensures that routine tasks are completed regularly. Hereā€™s an example of a comprehensive gym maintenance checklist:

Daily Tasks:

  • Clean and sanitize equipment (weights, machines, mats).
  • Sweep and mop floors, especially in high-traffic areas.
  • Refill sanitizing stations and restock paper towels.
  • Empty trash bins and replace liners.
  • Inspect equipment for any immediate repair needs.

Weekly Tasks:

  • Deep clean locker rooms and restrooms.
  • Vacuum carpets and disinfect fitness mats.
  • Inspect HVAC systems and replace air filters if needed.
  • Check lighting and replace any burnt-out bulbs.

Monthly Tasks:

  • Inspect and lubricate fitness equipment.
  • Check for leaks or plumbing issues in the facility.
  • Review and update the maintenance log.
  • Clean air ducts and vents.

Example Gym Maintenance Notice Template

When maintenance is planned or equipment is temporarily out of service, notifying members is crucial to maintaining transparency. Here’s an example gym maintenance notice template:


Gym Maintenance Notice
Dear Members,

We are committed to providing you with the best fitness experience possible. Please be advised that [specific equipment or area] will be undergoing maintenance on [date] from [start time] to [end time]. During this time, [affected equipment or areas] will be unavailable.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to keep our gym in top condition.

Thank you for your continued support,
[Gym Name] Management Team

Which Gym Maintenance Services to Keep In-House vs Contract Out

Certain gym maintenance tasks can be handled internally, while others may require outsourcing to specialized professionals. Hereā€™s a breakdown:

In-House:

  • Daily cleaning and sanitizing: Basic tasks like wiping down equipment, mopping floors, and sanitizing high-traffic areas.
  • Routine inspections: Checking for signs of wear and tear on equipment and the facility.
  • Basic repairs: Minor fixes such as tightening loose bolts on machines or replacing light bulbs.

Contract Out:

  • HVAC and electrical maintenance: Complex repairs and system checks should be done by licensed professionals.
  • Deep cleaning services: Consider outsourcing for intensive cleaning, like carpet cleaning or floor waxing.
  • Major equipment repairs: For advanced or warranty-covered repairs, it’s best to rely on equipment manufacturers or specialized technicians.

Keeping the right tasks in-house can save costs, while outsourcing specialized tasks ensures safety and high-quality maintenance.

Gym Maintenance Job Description Example

If you’re hiring a gym maintenance staff member, hereā€™s an example of a job description you might use:


Job Title: Gym Maintenance Technician
Reports To: Gym Manager
Location: [Gym Name and Location]

Job Summary:
The Gym Maintenance Technician is responsible for the upkeep and repair of gym equipment, facility cleanliness, and ensuring all safety protocols are followed. This individual will work closely with the management team to ensure that the gym is always in top operating condition.

Key Responsibilities:

  • Perform daily cleaning and sanitizing of gym equipment and facilities.
  • Conduct routine inspections of gym equipment and identify maintenance needs.
  • Address basic repairs and coordinate with external contractors for major repairs.
  • Ensure all safety regulations are followed, including proper equipment maintenance and facility cleanliness.
  • Maintain a detailed log of maintenance tasks and report on equipment status.

Qualifications:

  • Experience in facility maintenance or repair work.
  • Familiarity with gym equipment maintenance is preferred.
  • Strong attention to detail and ability to work independently.

Key Commercial Gym Maintenance Jobs

In a commercial gym, several key maintenance jobs are essential for keeping the facility operational and safe for members. These jobs typically include:

  • Cleaning and Janitorial Staff: Responsible for maintaining cleanliness throughout the facility, including restrooms, locker rooms, and workout areas.
  • Gym Equipment Technician: Specializes in maintaining and repairing fitness machines, ensuring they function safely and effectively.
  • HVAC and Electrical Technicians: Often contracted to maintain the gym’s air conditioning, heating, ventilation, and electrical systems.
  • Facility Manager: Oversees all aspects of the gym’s physical maintenance, ensuring that cleaning, repairs, and inspections are performed regularly.

These roles are crucial to ensuring that members have a safe and enjoyable experience at the gym.

Gym Equipment Maintenance Best Practices

Proper gym equipment maintenance extends the life of your machines, reduces repair costs, and ensures safety for users. Here are some best practices:

  • Perform daily inspections: Regularly check equipment for loose bolts, wear, and unusual noises.
  • Lubricate moving parts: Keep machines running smoothly by lubricating belts, cables, and gears as recommended by the manufacturer.
  • Clean equipment after every use: Encourage staff and members to wipe down equipment after use to prevent wear from sweat and dirt buildup.
  • Replace worn-out parts immediately: Don’t wait until equipment breaks down. Proactively replace worn cables, belts, and other components before they fail.
  • Keep a maintenance log: Track repairs, part replacements, and routine inspections to ensure nothing is overlooked.

Read More:

Using a gym management platform like Exercise.com allows you to easily track maintenance tasks, set reminders, and ensure all equipment stays in top working condition.

Gold's Gym
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Gold’s Gym HQ

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How often should gym equipment be serviced?

Gym equipment should be serviced at least once every 3 to 6 months, depending on the type of equipment and usage levels. Cardio machines like treadmills or ellipticals may require more frequent checks, while strength equipment may need less maintenance. Regular servicing ensures safety, longevity, and optimal performance. Using gym management software like Exercise.com can help track maintenance schedules and service reminders.

How do I maintain my gym equipment cost effectively and safely?

To maintain gym equipment cost-effectively and safely, create a regular maintenance schedule, use manufacturer-recommended cleaning and servicing practices, and train staff to handle minor issues. Consider bulk purchasing maintenance supplies to save costs. Using Exercise.com helps you automate and track equipment maintenance schedules, ensuring timely service and reducing the need for expensive repairs.

How to do maintenance on gym equipment?

Maintenance on gym equipment includes cleaning machines regularly, lubricating moving parts, checking for wear and tear, and tightening bolts or screws. For more complex tasks, such as electrical checks on cardio equipment, professional servicing is recommended. Keeping a maintenance log through software like Exercise.com ensures that all equipment is serviced consistently and safely.

How often should gym equipment be maintained?

Gym equipment should be maintained weekly for basic cleaning and functionality checks, with more in-depth maintenance performed every 3 to 6 months. High-use equipment may require more frequent inspections to ensure safety and performance. Exercise.com helps track maintenance schedules and sends reminders when servicing is due, keeping equipment in top condition.

What are some best practices for gym facility management?

Best practices for gym facility management include regular equipment maintenance, routine cleaning, staff training on facility upkeep, and member feedback collection to identify areas for improvement. Tracking facility usage and scheduling repairs promptly helps maintain a safe and pleasant environment. Exercise.com provides tools to manage operations, staff schedules, and member engagement, optimizing facility management.

How often does gym HVAC, plumbing, etc. need maintenance?

Gym HVAC systems should be serviced twice a year, typically before the summer and winter seasons, to ensure optimal performance. Plumbing systems should be inspected annually, with any issues addressed immediately. Regular maintenance of these systems is crucial for member comfort and operational efficiency. Exercise.com can help schedule and track these maintenance tasks to avoid unexpected issues.

What fitness equipment requires the most maintenance?

Cardio machines, such as treadmills, ellipticals, and bikes, require the most maintenance due to their moving parts and electronic components. Regular cleaning, lubrication, and software updates are necessary to ensure they function properly and last longer.

What fitness equipment requires the least maintenance?

Free weights, resistance bands, and kettlebells require the least maintenance. They typically only need occasional cleaning and inspection for wear and tear. These items tend to be more durable and require minimal upkeep.

What is the average life of gym equipment?

The average life of gym equipment is 5 to 10 years, depending on usage, maintenance, and the type of equipment. Cardio machines may need replacement sooner (around 5 years), while strength equipment can last closer to 10 years with proper care. Regular maintenance and servicing extend the lifespan of gym equipment.

Read More: Gym Equipment Depreciation Guide

Should I buy or lease gym equipment for my gym?

Deciding whether to buy or lease gym equipment depends on your budget and long-term goals. Buying equipment is a larger upfront investment but can save money over time, while leasing offers lower initial costs and the flexibility to upgrade equipment regularly. Leasing also includes maintenance in many cases. Exercise.com helps manage finances and track the cost-effectiveness of both options.

Read More: Should I buy or lease gym equipment for my gym?

Where can I buy commercial gym equipment?

Commercial gym equipment can be purchased from reputable suppliers like Rogue Fitness, Life Fitness, and Technogym. These companies offer a range of equipment, including cardio machines, strength training equipment, and accessories. It’s important to buy from a trusted source that provides warranties and customer support.

Read More: Where to Buy Gym Equipment

How much does gym equipment cost?

Gym equipment costs vary, but on average, outfitting a gym can range from $50,000 to $150,000. Treadmills and ellipticals typically cost between $1,000 and $7,000 each, while strength equipment, such as racks and machines, can range from $500 to $5,000 per piece. Exercise.com helps track equipment expenses and manage budgets efficiently.

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Should I buy new or used gym equipment?

Buying new gym equipment ensures warranties and the latest technology, but it comes at a higher price. Used gym equipment is more affordable and can still be in good condition if sourced from reputable sellers. If you opt for used, be sure to inspect the equipment for wear and tear. Exercise.com helps track the condition and lifespan of both new and used equipment.

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How often should I clean my gym?

Gym equipment should be cleaned daily, especially high-touch areas like cardio machines and weights. Locker rooms, restrooms, and common areas should also be cleaned multiple times a day. Thorough deep cleaning should be scheduled weekly. Exercise.com can help set and track cleaning schedules to maintain a sanitary environment.

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How do I train gym staff to take care of gym facilities?

To train gym staff to care for gym facilities, provide detailed instructions on cleaning protocols, basic equipment maintenance, and reporting issues. Regular staff meetings and checklists can ensure tasks are completed consistently. Exercise.com helps track staff responsibilities and schedules, ensuring everyone is aligned with facility management tasks.

Read More: How to Manage Gym Staff

What are the most important gym features and amenities?

The most important gym features and amenities include high-quality, well-maintained equipment, clean facilities, accessible locker rooms, and a variety of classes or personal training options. Offering additional amenities such as saunas, juice bars, or child care can also enhance the member experience and differentiate your gym from competitors.

Read More: What are the most important gym features and amenities?

What is the best gym management software?

Exercise.com is the best gym management software because it provides comprehensive tools for managing memberships, scheduling, billing, staff management, and facility maintenance. Its all-in-one platform streamlines operations, improves member engagement, and helps optimize gym performance. It is a top choice for gym owners looking to efficiently manage their business and grow their membership base.

Jimmy Myers Relentless Sports Performance
If you want to offer an elite service for the end user you need to get with the times and use elite level software that is intuitive, visually appealing, and effective. That is exactly what Exercise.com delivers to its clients.
Jimmy Myers
Owner/Trainer, Relentless Sports Performance

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Tyler Spraul is the director of UX and the head trainer for Exercise.com. He has his Bachelor of Science degree in pre-medicine and is an NSCA-Certified Strength and Conditioning SpecialistĀ® (CSCSĀ®). He is a former All-American soccer player and still coaches soccer today. In his free time, he enjoys reading, learning, and living the dad life.
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