Sweat Equity: Building a Brand Audience During COVID-19

Welcome back to Sweat Equity Digital. In this edition, we’re looking at how COVID-19 has changed consumer habits and behaviors in the fitness industry.

Now is definitely not the time to fall asleep at the wheel when it comes to your business’s digital presence. Read more below on sure-fire ways to keep your audience engaged and your clients loyal.

New This Week: Navigating consumer brand swings… Increasing engagement with digital newsletters… Moving exercise outdoors… Interview with the Founder of Total Youth Soccer Fitness, Erica Sutor.

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If you’re ready to grow and manage your business better, book a demo with our team today.

Navigating Consumer Brand Swings

Here’s how to get your audience talking again

Making assumptions in the fitness industry is officially off the table in 2020. Will members come back? Maybe. Will previously loyal clients bring your fitness program into their new normal? Maybe not. Now is definitely not the time to be presumptuous about yesterday’s revenue streams.

According to a recent study conducted by Ketchum, “45% of consumers have changed brand preferences during the pandemic.”

And, via PR Newswire, “Ketchum’s study, Brand Reckoning 2020: How Crisis Culture Is Redefining Consumer Behavior, Loyalty and Values, surveyed Americans in mid-June – three months into the U.S. pandemic –  on their actions, their openness to reengaging with the outside world, and the extent to which this period has redefined their values. The study showed that recent events have driven Americans to revisit their relationships with brands.”

• Nearly half of those surveyed (45%) report they have changed at least one brand preference already.
• A majority (62%) expect that their brand preferences will change permanently before the pandemic is over.
• For some, the importance of brands will be diluted; 63% report they will purchase more private label items in the future.”

Building an Audience vs. Building a Brand

According to Forbes, “Presenting a brand consistently across all platforms can increase revenue by up to 23%.”

Truth is, you’ve probably made a sincere effort to read something here and there about building your brand and your audience. But since the two strategies are not synonymous, it’s a good idea to understand the differences.

You can build both your brand and your audience in tandem; however, you’ll need an additional crossover strategy to get your audience to actually experience your brand.

Building a brand includes more than marketing to potential buyers. As a fitness professional, focus on promoting your brand’s purpose and your customer-focused benefits. The effectiveness of your brand’s voice and positioning among potential customers is what starts a conversation.

(Source: Sprout Social)

You know all too well that feeling when you’ve hit a social media home run, with masses of likes and even a handful of shares. But then – boom, silence. It’s one thing for an audience member to like your post, and maybe even share it––but how do you get your audience to join your conversations, beyond likes and shares? How can you stir them to even initiate their own conversations (user-generated content) about your brand?

(Source: Sprout Social)

Here’s where brand affinity comes in. According to Brandwatch, “Brand affinity is the most valuable and enduring level of customer relationship, as there is a connection between brand and consumer, as well as product and consumer.” Simply put, shared values engage potential clients and retain current ones.

relevant brand personality  + engaged target audience = brand affinity

Sharing Is Caring

Don’t overlook these three considerations when engaging your audience with your fitness brand’s content. Which types of posts do they typically identify with and want to share? Pause and ask yourself these three questions before posting new content:

• Is it share-worthy? Does it include pictures, video, articles, discounts?
• Is it visual, entertaining, inspiring, educational, convincing? (Smart Insights)
• Is it in line with your target audience’s sharing habits: does it match their preferred content types and preferred sharing platform? (Moz)

According to The Psychology of Sharing: Why Do People Share Online?:

• “68% share to give people a better sense of who they are and what they care about”
• “73% share information because it helps them connect with others who share their interests”

We can’t preach it enough: know your audience! No matter how awesome that post of yours is, if it’s not inline with your target audience’s interests, it’s only an echo chamber.

Instagram Update

In our most recent issue of Sweat Equity, we featured advice on making the most of your Instagram account, and here’s another tidbit to spark your marketing genius regarding Reel, Instagram’s response to the TikTok craze.

Google My Business Update

In this past issue of Sweat Equity, we looked at optimizing search results with Google My Business. Here’s an update to the service:

Google Guarantee is in full effect. Looks like you need to pay to play above the fold now for local services…🤨 pic.twitter.com/fBQPNpvlVX

— Ryan Mews (@RyanMews) July 27, 2020

Increase Engagement With Digital Newsletters

Consumer habits have changed in 2020 and those changes are here to stay. So what does that mean for your fitness business? With a whole new world of shopping online, incentivized shopping with discounts/promotions, and alternative payments coupled with the complex demand of increased social responsibility, customers are expecting more.

Consistent communication keeps your brand front and center, and because newsletters pull their weight in the marketing arena, we’ve brought you some timely advice from The Balance on what you need to know to keep your business (and your newsletter) ahead of the competition:

• Format: you’ve got options, but make sure to use a format that suits your clients’ viewing habits. If your clients are checking their email on-the-go, then a mobile-friendly format, such as HTML, is the way to go. But if your clients are saving your newsletter to their device because you provide content they’ll access multiple times, then PDF is a sure bet. Don’t forget a heavy-hitting subject line.
• Content: Make sure it’s high-quality, newsworthy, relevant, and comprehensive. Voice and originality matters––61% of people are more likely to buy from companies that deliver unique content. But don’t neglect transparency. Share your sources so your audience can dig a little deeper if they want.
• Advertising: It’s best to keep affiliate ads at a minimum. But, by all means, share your business’s promotions and discounts.
• Availability: Don’t only distribute your newsletter to your current subscribers––archive previous newsletters to your website and strategically place links and snippets on social media to increase your subscriber base.
• Feedback: Newsletters provide a golden opportunity to solicit feedback from your most faithful followers.

I interviewed @MorningBrew‘s CEO Alex Lieberman for today’s newsletter. The company will bring in $20 mill in revenue this year, driven by performance marketing. https://t.co/btryPo6dtD

— Josh Sternberg (@joshsternberg) July 23, 2020

Newsletters are a cost-effective marketing tool but they’re also practical from a management perspective. As either a gym owner or a freelance fitness professional, you can reap benefits (and revenue) by periodically (weekly or monthly) blasting a branded newsletter, especially during the COVID-era. Some practical content ideas for fitness entrepreneurs include:

• In the News: Use digital communication to keep your members at ease about all things COVID by making sure they know that you’re on top of the fitness industry’s health/safety standards and local/state guidelines; also, keep them informed about any changes to your club’s management protocol and procedures.
• Announcements: Highlight what’s new with classes, promotions/discounts, staff, challenges, and facility improvements.
• Members’ Corner: Provide general education and advice about nutrition, fitness, well-being.

Moving Exercise Outdoors

Can your clients and your business benefit from moving workouts outdoors?

Outdoor fitness is all the rage in Canada and the UK, where gyms and health clubs are still closed. It’s no secret gym members and clients can’t live without their group fitness fix, and with a little effort and preparation, they shouldn’t have to.

Santa Clara County public health recommendation: “Gym and fitness facility operators are encouraged to maximize the number of services they offer outdoors, as the risk of transmission of COVID-19 is significantly less outdoors than indoors. For example, a personal trainer offering services to a client involving small free weights, cardio, and other activities should provide those training services outdoors if possible.”

Al Fresco Outdoor Fitness Ideas

Creativity is the key to outdoor fitness success. Gyms can easily transition group classes, challenges, boot camps, and adventure fitness all to the great outdoors. Personal trainers can sell outdoor or hybrid (outdoor, indoor) 1-on-1 training packages.

Tips to remember when conducting outdoor workouts:

• Find the perfect space: parking lots, parks, basketball/tennis courts, beaches
• Get appropriate permits, permissions, and waivers
• Respect others when using community space
• Utilize natural features (benches, trees, curbs, playground equipment)
• Mind the weather/season with a plan-B or a cancellation policy
• Make sure your members remember the value of outdoor exercise: improved commitment to fitness goals, decreased cortisol levels that decrease the effect of stress, and overall mood improvement from some natural Vitamin D exposure.

Should my gym invest in an outdoor fitness space?

If your gym has some stashed-cash or has taken advantage of the government’s disaster relief loan programs for small businesses, investing in an outdoor fitness space just might be the perfect return on investment (ROI). Make sure your equipment offers aerobic, muscle fitness, balance/flexibility, and core strengthening elements.

Consider your anticipated capacity and what size space will be needed––and make planning for shade and safety a top priority. Surprisingly, the budget required for an outdoor exercise space can cost less than a playground system.

Of course, summer is in high-gear, and Twitter has reported a major emoji shift to the outdoors.