To implement initial fee options for packages within your fitness business management software platform, follow the instructions below. This guide will walk you through implementing an initial fee option for packages. 1. Schedule Navigate to the “Schedule” section. 2. Packages Access the Packages tab. 3. Create a Package Create a new package. 4. Payment Settings […]

Within our Workout Software, you have the ability to customize your color branding in onboarding. Learn how to configure your color branding during the onboarding process. 1. Onboarding Progress Navigate to the Onboarding Progress tab. 2. Colors Access the “Colors” tab from the menu. 3. Select Primary Select your preferred primary color. 4. View Color […]

Within our Workout Software, you have the ability to set Stripe Tax Codes for plans, packages, groups and products. This guide will walk you through configuring tax codes for plans, packages, groups and products. 1. Plans Let’s begin with the Plans. To incorporate taxes into a Workout Plan, head over to the Plans section. 2. […]

To generate the last visit and next visit report within your fitness business management software platform, follow the instructions below. This guide will walk you through generating the Last Visit and Next Visit report. 1. Account Navigate to the “Account” section. 2. Reports Access the “Reports” tab. 3. Last Visit / Next Visit Report Search […]

Within our Workout Software, you have the ability to filter converted failed payments in your Failed Payments report. This guide will walk you through the process of filtering converted failed payments. 1. Account Access the “Account” section. 2. Reports Navigate to the “Reports” tab. 3. Search Enter “failed” in the search field. 4. Failed Payments […]

To Edit the order of public packages for sale within your fitness business management software platform, follow the instructions below. Introducing our new package ordering feature. 1. Introduction This functionality allows you to easily rearrange the order of your public packages, ensuring that your most valuable offerings are prioritized and easily accessible to potential clients. […]

To check the status of failed payment retries within your fitness business management software platform, follow the instructions below. Learn how to check the status of failed payment retries in the client Events log. 1. Account Navigate to the “Account” section. 2. Customize Platform Go to “Customize Platform”. 3. Subscription Invoice Retry Behavior Under the […]

Within our Workout Software, you have the option to add a subject line in the new messaging view. This guide will walk you through how to add a subject line in the new messaging view. 1. Messages Go to the “Messages” tab. 2. Create New Message Click the “Create New Message” icon. 3. Add Recipients […]

To enable dense ranking for leaderboards within your fitness business management software platform, follow the instructions below. Introducing the dense ranking feature for your Exercise Leaderboard! 1. Standard Ranking To compare, this is the Standard Ranking or Competition Ranking, which assigns the same rank to entries with equal values but skips the next rank(s) accordingly. […]

Within our Workout Software, you have the ability to view the number of attempts on the failed payments report. Introducing the new feature where users can view the number of failed attempts when purchasing or subscribing. 1. Trainer Account Logged in as the trainer, navigate to the “Account” section. 2. Reports Access the “Reports” tab. […]

To enable trainers to respond as themselves in the new messages view within your fitness business management software platform, follow the instructions below. Introducing our new feature that allows trainers to respond in messages as themselves. This feature is only applicable in the new messages view. 1. Trainer Account Logged in as the head trainer, […]

To customize the client main navigation menu in your fitness business management software platform, follow the instructions below. Customize your client’s main navigation menu with these steps. 1. Edit Navigation Click Edit Navigation button at the bottom side menu. 2. View Tabs Click the arrow button to view the other tabs. 3. Main Nav Select […]

To generate and view reports on your fitness business management software platform, follow the instructions below. Introducing additional features that enhance the experience of viewing and generating reports. 1. Account Navigate to the “Account” section. 2. Reports Access the Reports. 3. Fill in the Search field On the Reports page, search for the report you […]

To assign primary and secondary staff members within your fitness business management software platform, follow the instructions below. Introducing our enhanced booking feature with primary and secondary staff. 1. Client On the “Clients” list, select a client to update. 2. Edit Client Information On the client’s Personal Info page, scroll down to the Client Information […]

This guide will walk you through the process of finding your Partner ID and Venue ID that you will need in order to set up your ClassPass integration with Exercise.com for Business. 1. Click the “Account” button in the left side menu. Sign in to your admin business account, then click the “Account” button in […]

The new Exercise.com workout plan creator comes with all kinds of upgrades and enhancements to make your plans more powerful than ever. We’ll convert your old plans for you, which will give you access to new features like workout scoring, alternate workouts, more flexible scheduling, and more. Here’s what to expect when moving to the […]

To transition users to clients within your fitness business management software platform, follow the instructions below. Discover how to transition users to clients. 1. Account Navigate to the “Account” tab. 2. Review Lifecycle In the “Lifecycle” section, click on the edit icon next to “Client” to review. 3. Client Lifecycle Stage Scroll down to view […]

Exercise.com for Business supports connecting to a ClassPass account so you can offer ClassPass users the ability to book sessions from your schedule through ClassPass. Here’s a look at how the Exercise.com integration with ClassPass works: 1. Go to Connected Apps to set up ClassPass. You can connect to your ClassPass account from the Connected […]

Exercise.com for Business supports connections with the top wearable devices, and we’re always looking for more to add. If you want to connect to an app that isn’t available in our platform yet, please let us know. Here is how to disconnect your account from your wearable device or app. 1. Sign in, and click […]

Exercise.com supports connections with the top wearable devices. This guide will show you how to review the nutrition log data that your client has synced from their wearable device or connected app account. 1. Click the client you want to review. From your list of Clients, click the name of the client that you want […]