Support Client Management
How do I backdate a client’s subscription?

How do I backdate a client’s subscription?

Posted by Support Team on September 10, 2020 — Updated on September 10, 2020

Here’s how to backdate a client’s subscription, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below:

 

Step-by-Step Guide:

Step 1: Hover over the gear icon next to the client and select “Packages” from the fly out menu.

 

Step 2: Click on the “Add Package” button.

 

Step 3: Select a package from the drop-down list.

 

Step 4: Click on the “+ Backdate” button to select a date.

 

Step 5: Click on the “Select Payment” button to continue.

 

Step 6: Select the payment method and click on the “Show Purchase Summary” button.

 

Step 7: Click on the “Confirm and Charge” button.

 

Now you can backdate a client’s subscription!

Support Team - Can’t find the answer you’re looking for? Don’t worry we’re here to help! Contact support via this link and we'll get your questions answered!
We make fitness businesses happy and successful. We are a next-generation software platform dedicated to making it easy for fitness professionals to manage their entire fitness business in one place.
Follow us:
Company
Start Here
Copyright © 2025 Exercise.com
Made with ❤️ at 15310 Amberly Dr, Suite 250, Tampa, FL 33647 & world-wide
Privacy Policy
Terms of Service
CCPA