How to View the Number of Attempts for a Charge in the Failed Payments Report
Posted by
Support Team
on
February 27, 2025
— Updated on
February 28, 2025
Within our Workout Software, you have the ability to view the number of attempts on the failed payments report.
Introducing the new feature where users can view the number of failed attempts when purchasing or subscribing.
1. Trainer Account
Logged in as the trainer, navigate to the “Account” section.
2. Reports
Access the “Reports” tab.
3. Search
Use the search feature to quickly find the report for failed payments.
4. Failed Payments Report
Select the “Failed Payments” report from the results.
5. Select Date Range
Click on the “Select Date Range” button.
6. Specify Date Range
Select a predefined option or customize the date range on the calendar.
7. Refresh Report
Refresh the report for up to date data.
8. Attempts Within This Time Period
Scroll over to view the “Attempts Within This Time Period” column.
By utilizing the new feature, you will be able to view the number of attempts for failed payment transactions.
