How to Process Prorated Cancellations
Posted by
Support Team
on
December 29, 2024
— Updated on
January 23, 2025
Within our Workout Software, you have the ability to prorate subscription cancellations.
This guide will walk you through the process of prorating subscription cancellations.
1. Clients
Navigate to the “Clients” tab.
2. Payment Details
Access the client’s payment details.
3. Subscriptions
Go to subscriptions and click on the cancel icon.
4. Cancel On Date
Choose the “Cancel On Date” option.
5. Select Date
Click the calendar feature and select a date after the end of the current billing period.
6. Charge Prorated Amount
Select the option to charge a prorated amount for the last billing period. If enabled, on the last payment of the subscription, they will be charged for the time between the payment date and the date of the cancellation.
7. Amount Charged
The amount to be charged will be displayed below.
8. Confirm
Choose “Yes” to proceed
The guide covered the steps to cancel a client’s subscription and charge a prorated amount for the last billing period.
