Support Client Management
How do I pause subscriptions for my clients?

How do I pause subscriptions for my clients?

Posted by Support Team on September 10, 2020 — Updated on January 4, 2025

Here’s how to pause client payments on their subscriptions, starting from the “Clients” tab of your Dashboard. Instructions are below:

This guide will walk you through the process of pausing a client’s subscription step by step.

1. Clients

Navigate to the “Clients” section.

Clients

2. Payment Details

Hover over the gear icon next to the client and select “Payment Details” from the menu.

Payment Details

3. Pause

Under subscriptions, click on the lock icon for the subscription you want to pause.

Pause

4. Partial Pause Coupon Codes

The first option available is for a partial pause using coupon codes. Click on the link to continue.

Partial Pause Coupon Codes

5. Manage Coupon Option

You can access coupon management and coupon creation from here.

Manage Coupon Option

6. Select Coupon

Select the coupon from the list.

Select Coupon

7. Pause Subscription

Click on pause subscription.

Pause Subscription

8. Confirm Pause

Confirm the subscription pause.

Confirm Pause

9. Client Payment Details

Back on the client’s payment details, click on the lock icon to pause another subscription

Client Payment Details

10. Add Pause Date

Choose the option to add a pause date.

Add Pause Date

11. Select Date

Select a date from the calendar.

Select Date

12. Add Resume Date

Choose to add a date for the subscription to be resumed.

Add Resume Date

13. Select Date

Select a date from the calendar.

Select Date

14. Billing Cycle

Enable the “Update Billing Cycle Date” option.

Billing Cycle

15. Resume Subscription Options

Select how the subscription will be charged when the subscription is resumed.

You can choose from the following:

Do Not Charge on Resume Date

Charge Full Amount on Resume Date

Credit for Unused Time.

Resume Subscription Options

16. Estimated Payment

After making a selection, the estimated payment will be displayed below.

Estimated Payment

17. Freeze or Unfreeze the Account

You can also enable the option to automatically freeze or unfreeze the account when it has been paused and unpaused.

Freeze or Unfreeze the Account

18. Pause Subscription

Click on “Pause Subscription”.

Pause Subscription

19. Confirm Pause

Confirm the subscription pause.

Confirm Pause

This guide covered the options available to pause a client’s subscription.
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