Here’s how to turn off the workout summary email, starting from your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Click on your profile in the upper right corner and select “Notification Settings” from the drop-down. Step 2: Under “My Notification Settings”, uncheck the “Workout Summary” box. Scroll down and save the changes. Now […]

To select proration options for payment plans, start from the "Account" tab of your Dashboard and follow the steps in this "how-to" guide.

As a new Exercise.com client, learn more about our onboarding phases, calls, and timeline here.

To log in as a dependent, start in the "My Stuff" tab of your Dashboard, and follow the step-by-step instructions in this Exercise.com "how-to" guide.

If you are using Exercise.com as a customer and have agreed to our terms of service, you do not need to sign an additional Data Protection Agreement. As of May 25th 2018, our user terms of service include a provision to ensure compliance with GDPR. If you are a Partner or a customer who needs further documentation […]

Disclaimer: The content below is provided for informational purposes only and the information shared here is not meant to serve as legal advice. You should work with legal and other professional counsel to determine exactly how the GDPR may or may not apply to you. On May 25th, 2018, the EU General Data Protection Regulation […]

To enable metric measurements, head over to the “My Stuff” tab of your Dashboard and click “Edit Profile” on the left side menu. Then scroll down to the heading “Account Settings.” Look for the “System of Measurement” option to the right side of the page. Then click the bubble labeled “Metric System.” Click “Save Changes” at […]

To change your settings to your correct time zone, head over to the “My Stuff” tab of your Dashboard and click “Edit Profile” on the left side of the page. Then scroll down to “Account Settings.” Look for the “Time Zone” option. Click on the “Time Zone” bar, and a drop-down menu will appear. Then choose your time zone. […]

First, try searching for the exercise under a different name. One exercise can have multiple names. As a result, we try to list an exercise by it’s most well-known name, but every now and then a discrepancy in the name can occur. If you find yourself in this situation, try searching for the exercise under […]

First, follow the link your trainer has sent you, or find a group on the “Groups” page. From the group’s home page, click “Join Group” on the left side of the screen. After you click “Join Group”, you’ll be added to the group!

Since most of your friends at Exercise.com can’t congratulate you in person on a workout well done, we’ve created the next best thing—the high five button! The high five button is a great way to encourage your fellow Exercise.com members to achieve their workout goals. Anytime you see someone in the activity feed who is […]

Resetting your password is essential when you cannot access your account. If you want to change your password, please keep reading! To reset your password, you will need to know the email address associated with your Exercise.com account. If you do not know exactly which password is associated with your account, you can contact the […]

Maybe you end up liking the workout plan and exercises! Maybe you accidently canceled the membership!  Whatever may have led you to cancel your subscription, here’s how to reactivate it:   Whether you have initiated the cancellation process for your group membership, your PRO membership, or even your individual training membership, all of these membership subscriptions […]

From time to time, you may want to change the email address associated with your account. To update your email address, please follow the steps below.   Step-by-Step Guide: Step 1: Go to your Edit Profile page under “My Stuff” If you are not logged into the system, you may need to log in first.   […]

If you want to completely delete your account, you can do that once all of your subscriptions are cancelled.  Please make sure all subscriptions are cancelled before deleting your account! Once your subscriptions are cancelled, please follow the steps below: Step-by-Step Guide: 1. Use the top right menu to open Billing Information. After logging in, […]

If you want to keep all of your workouts and activity confidential, you can set your profile to private. Step-by-Step Guide 1. Once you are logged into Exercise.com, click on the “My Stuff” of your Dashboard.   2. Click “Edit Profile” on the left side menu. Click on this tab to edit your account settings, including your privacy […]

We want to hear from you! We love hearing about how our friends at Exercise.com reached their fitness goals, and we’re always looking for more user stories to publish on our site. You don’t need to bench 300 pounds or go through an insane transformation to have a fitness story worth sharing. We want to […]

This tutorial will demonstrate how to find workout activities posted by other people, specifically people you follow. It is a great idea to follow other people’s workout activities to get inspired to continue on and to find fun and new routines! Click the link to view instructions for the app you’re using: Website Instructions App […]

You can update your profile picture any time! Click the link to view instructions for the app you’re using: Website Instructions App Instructions Step-by-Step Guide: Website: 1. Once you are logged into Exercise.com, click on the “My Stuff” of your Dashboard.   2. Click “Edit Profile” on the left side menu. Click on this tab to edit […]

Following people in Exercise.com offers many benefits! When following someone, you’ll be able to see their workouts on your Dashboard.  Step-by-Step Guide: 1. From your Dashboard, click on the “Activity” tab. From your Exercise.com Dashboard, you can find friends by clicking on the “Activity” tab.    2. Make sure to select the “Sitewide” option, so […]