Support Packages
What is a package?

What is a package?

Posted by Support Team on September 10, 2020 ā€” Updated on October 7, 2024

Packages allow you to collect payment for your Fitness Business Management (FBM) appointments.

There are two payment options for packages: one-time payment or a recurring subscription.

Packages that use one-time payments can be set to expire after a certain number of days, but subscription packages will automatically renew after each billing cycle until canceled.

Each package that you create will be assigned to one or more services.

This guide will walk you through creating packages.

1. Manage Packages

On the “Schedule” tab, select “Manage Packages” from the drop down.

Manage Packages

2. New Package

Create a new package.

New Package

3. Visits and Services

Enter the number of service appointments included in the package or check the ā€œUnlimitedā€ box. Next, select the service(s) that you want the package to apply to.

Visits and Services

4. Limit Booking + Allow Guests

If “Limit Booking” is enabled, additional options to set the number of visits per day, week or month will be available. “Allow Guests” will allow a client to bring a guest to a session.

Limit Booking + Allow Guests

5. Add Service Grouping

Click on the link to “Add Service Grouping”.

Add Service Grouping

6. Customize Service Grouping

Repeat the steps for visits and services for the additional grouping. If alternate delivery is enabled then the visits will be assigned according to the settings you specify.

Customize Service Grouping

7. General Settings

Under General Settings, name the package, set the location and staff member if applicable.

General Settings

8. Customization

You can also customize the thank you page message, set categories, set required assessment and add a description under general settings.

Customization

9. Service Balance

If service balance is enabled, additional options will display.

Service Balance

10. Price

Enter a one-time price or select a Stripe subscription plan.

Price

11. Charge Behavior

For “Charge Behavior”, you can charge automatically or send an invoice. For Charge Automatically, the account will be automatically charged at the beginning of each billing cycle. For Send Invoice, an invoice will be created at the beginning of each billing cycle. You will be responsible for making sure the account pays the invoice.

Charge Behavior

12. Additional Options

Under Advanced Settings, you can set the expiration, enable sharing, limit purchasing, allow booking outside of expiration dates, and limit booking days.

Additional Options

13. Save Package

If you want clients to be able to purchase this package at any time, make sure the ā€œPublicā€ box is checked. Save the package.

Save Package

This guide covered steps on creating, configuring, and customizing packages.

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